Why should I use OBEDIA and not my manufacturer?

If you’re creating audio or music the chances are that you’re using a number of software programs from different manufacturers. Why call multiple manufacturers when you only have to make one call to OBEDIA for all the help and training you need? By the way we operate 24/7 so we can provide that help and training when it suits your schedule and not the manufacturers.

What products are supported?
We support all the popular products on the market and we’re continually adding to the list. We also participate in many manufacturer beta test programs so our team is always up to speed when a new program or update is released.

What if I’m not satisfied?
Our goal is to make you 100% satisfied. If you have a legitimate reason for being unhappy or dissatisfied with our services in any way, we will refund your money, and work even harder next time to make you completely satisfied.

How Do I Start?
We need as much information about your system as you can provide, in order to make the most efficient use of the time you have purchased. Go to Getting Started and set up your customer profile. Once you’ve done that call our toll free number (866) 847 4586 and our operator will take down the details of your needs. One of our technical experts will then call you back within 10-15 minutes to get you up and running.

When does my time start being used?
Only at the time our technician starts your session. Remember we’re calling you so you’re not burning up your precious phone minutes either.

Can you teach me how to use my software?
Yes absolutely. As long as your program is on our supported products list we can show you how to use it. Why waste your valuable time plowing through a 900 page manual when you can have a personal training session with one of OBEDIA’s experts?

How much does it cost?
We offer many bundles and packages to suit your specific needs. Please go to Services for more information. You can also purchase time from our authorized resellers including Guitar Center, Musicians Friend and Sam Ash Music.

Can you recommend a DAW?
Yes. We can talk to you about your specific expectations and help you tailor a system to meet your needs. We can also integrate it into your workflow. From a laptop to a 50 seat, networked, server based post production facility we can provide system recommendations.

Does it matter where I’m located?
We have many happy clients throughout the world including Australia, Asia and Europe, as well as the United States and Canada. The only caveat is that we provide English speaking services only. If you require onsite services we have coverage in Southern California, please go to Rates and Services for more information.

Do you provide professional services for manufacturers or media production facilities?
Yes. We can provide a team of experts trained in customer service best practices and a comprehensive range of technical expertise, to meet your telephone technical support needs. We can also supply contract labor with audio, video and IT skill sets on a project by project basis.